FAQs
FAQ
Quick Start Guide<!-- -->
Plug the unit into a standard 13A socket and switch on the power supply. Press and hold the on/off button for 3 seconds until the display illuminates. Once switched on, you can either choose to use the automatic preheat function using the preheat button on the control panel or set your own preferred temperature using the plus & minus buttons on the control panel.
If using the preheat function, the Crossray eXtreme Electric BBQ will reach 250C roasting temperature in approximately 12-14 minutes. If a lower setpoint is used, this time will generally be shorter.
The display will alternate between 2 temperature readouts. When the text “SET” is visible, the temperature displayed is the setpoint. When the text “NOW” is visible, the temperature displayed is the roasting temperature under the hood. Note that the roasting temperature will drop when cooking with the hood open.
The temperature probe is located at the back centre of the cooking plate, and can be seen when the hood is open. The temperature reading is taken at the tip of the probe, and is the roasting temperature under the hood (not the grill plate temperature).
When the hood is open, the temperature reading will drop as heat escapes and the temperature around the probe reduces. The grill temperature will remain at cooking temperature.
While cooking, the temperature probe may be used to check the temperature of your food. To do so, plug the 3.5mm connector into the port on the bottom left of the control panel. Insert the probe carefully into the thickest part of the food you wish to check. The temperature will then be shown on the digital display.
Cooking
The Crossray eXtreme Electric BBQ is perfect for a wide variety or recipes and foods. To help get you started, please see the Inspiration page on the website.
To get the best results when cooking pizza on the Crossray eXtreme Electric BBQ, it is recommended to use a pizza stone (not provided). Before switching the BBQ on, place the pizza stone directly onto the cooking grill. Set the temperature to 300C, and allow the BBQ to heat up. Once the temperature is greater than 250C, place your pizza on the pizza stone and shut the hood. Your pizza will typically cook in approximately 5-7 minutes.
Please note that frozen pizzas or toppings are not suitable for cooking on a Crossray eXtreme Electric BBQ.
Our patented Infrared burner technology ensures an even spread of heat due to the unique angled nature of the burners below the cooking surface.
No, there are no restrictions on what can be cooked on the Crossray eXtreme Electric BBQ. In general, any foods that can be cooked on a grill or in an oven can also be cooked in the Crossray eXtreme Electric BBQ.
There is a significant reduction in flare-ups due to our patented Infrared burner technology. This avoids any runoff from the grill coming into contact with naked flames, and thereby significantly reduces the potential for flare-ups.
The Crossray eXtreme Electric BBQ can be set to a roasting temperature range of XXC to 300C+.
The cooking surface temperature is typically between 350C – 400C once the unit is preheated.
General
No, it is not recommended to store the Crossray eXtreme Electric BBQ outside for extended periods of time. When not in use, it is recommended to store the unit in a sheltered space like under a pergola or in a shed or garage. It is also recommended to use the cover provided during times of storage.
The standard grill plates are made of durable porcelain enamel coated steel. After use, it is recommended to run the Crossray eXtreme Electric BBQ at a high heat for 15 minutes or so to burn off any cooking residue. Once cooled, the plates can then be wiped clean with a non-abrasive cloth soaked in warm soapy water. Abrasive cleaning products are not recommended.
Yes, the Crossray eXtreme Electric BBQ may be used without the trolley as a standalone unit. Please ensure you place the product on a stable surface if using it without the trolley.
No, the Crossray eXtreme Electric BBQ is recommended for outdoor use only.
It is preferable to plug the Crossray eXtreme Electric BBQ directly into a 13A socket. It is also preferable to plug the rotisserie accessory directly into a 13A socket.
In situations where this is not possible and an extension lead must be used, you must ensure that the lead is appropriately rated for the load and is undamaged. Always follow any wanrings or usage instructions provided by the manufacturer of your extension lead.
Aftersales
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